The hard thing about hard things

Companies are about people, and Ben Horowitz’ book The Hard Thing About Hard Things is essentially about being a CEO in growing and struggling tech companies. As an entrepreneur, I like to think that there are no management handbooks –…

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The Dolphin School

Reward the right behaviour, but do not punish. Going with my children to play with the dolphins at the Dolphin Bay, located within the Aquaventure theme park next to the Atlantis hotel in Dubai, I thought that we were in…

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Face to face

When in doubt, meet. Whenever you are in trouble with people, meet in person. FaceTime is the name of the product of a mobile phone manufacturer and software company that would like its users to enjoy being able to see…

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Don’t do lunch

Spend your time right. In his book The Seven-Day Weekend, Ricardo Semler described how he stopped having business lunches with clients to instead spend time working on how to deliver even better value to his customers. To ‘do lunch’ is…

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Are you liked or respected?

What do you prefer? This is a somewhat philosophical question. If you could choose, would you rather be liked or respected? The obvious answer is that you would prefer to be both, like Nelson Mandela, I guess. People like to…

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Take it on

Don’t limit your challenges – challenge your limits. The Olympic athlete Aimee Mullins has shown that everything is possible if you embrace your challenges.She is a world-class runner, and was born with fibular hemimelia, and had her legs amputated at…

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Lead by questions

Ask more than you tell. There are basically two ways to lead: you can tell people what to do, or you can ask them their opinion. People tend to appreciate being listened to and getting their opinions across. To lead…

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Never give up

Be persistent, by default. It is possible to create new things, situations, fortunes, futures and possibilities through the sheer force of your mind, also great companies, beautiful art and trips to the moon. It takes just one person and their…

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Change with facts

People usually have more respect for facts than opinions. It never fails to astonish me what facts can do. The typical state in a business, especially a management team, is a constant and sometimes heated debate about everything. It often…

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Take quantity time

It is not what you do, it is how much you do it. One of the worst expressions I know is ‘quality time’. It implies that when you have little time, you should do more with it. The classic example…

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